YAY! You’re all booked up and we are ready to begin.

Below is all the information you will need to know for a smooth work experience. But first, coffee and watch the video to the right.

Communication & Timelines

Work hours: Monday – Friday, 9 am – 5 pm

Communication hours: Monday – Friday, 10 am – 1 pm

To help keep your project on track to finishing on time, please provide feedback on your designs within 3 business days of receiving them.

I really appreciate your effort to provide files and feedback on time and to communicate within the times and days outlined above. Timeliness from both of us will help us get your project done on (or even before!) the deadline so you can move on to the next exciting task on your to-do list and I can cheer you on.

Design Process

I’ve already outlined my design process on this page here. But here is a quick breakdown again – because it never hurts to repeat. 🙂

Step 1


Giving me the ‘lay of the land’ in terms of your vision for the project will help us get on the same page faster. The questionnaire will have questions that will help communicate that information.

step 2

Kick-Off Call

Once we have the basic information surrounding the project, we will have a call to briefly go over the project in a little more detail.

step 3


Proceeding the call and approval to go ahead with the project, the real work begins. This stage is where I do my research on target market, current competitions etc. Research is an integral part as it will help me come up with ideas and best solutions to the project.

step 4


The first round of design concept/s will begin following the research stage. The rounds of changes that accompany the design concepts will depend on the project timeline, budget and other requirements.

step 5


Once changes have been executed and email approval has been given, final files will be delivered and shared via email or an online app where they can be easily downloaded from.

Post this process we can then move into our last step to wrap up, if applicable to the project, 30 Min Training Session & Support Phonecall.

Project Management Training
Now you’re booked in my schedule, we’ll stop using email to have our conversation and we’ll start using my project management tool, Asana.

A project management tool is a secure space online where we have have conversations, share files, set reminders, and create to-do lists.

Whereas files often get lost when I’m managing projects through email, nothing gets lost or forgotten in Asana. It’s the simplest way to keep your project organized and make sure it goes as smoothly as possible!

Don’t worry – you won’t need to pay for this tool and it’s not hard to use. Watch the video below to see a 2-minute tutorial on how to use it!

What I need from you to get the project started…

1. Create an inspiration/Pinterest board

On Pinterest, create and fill a public board with inspiration for your brand. If you get stuck, feel free to pin from my design boards.

Send me the link to your board when you’re done so I can see it! (You can delete the board once your project is complete)

If Pinterest isn’t your thing, don’t worry. You can search Google for images that resonate with the way you want your brand to feel and simply upload them to the ‘Pinterest’ task inside our Asana project. Watch the video in the ‘Project Management’ section of this page to see how to do this.

2. Complete your homework questionnaire

Here’s the link to your questionnaire if you haven’t sent one in to me already.  It will help me understand your goals and style!

3. Your website content

In order to keep to timeframes and deadlines set, I will need all the content for your website before I start the project.
You will need to provide the text for all pages and supply your logo (if I’m not doing your branding) and any particular photos you want to be used on the site. You can upload these files to the ‘Homework’ task in our Asana project. (See the next section of this page to understand how to do this)

Feedback Guidelines

I really appreciate simple and straightforward feedback. It helps me clearly understand your thoughts and make the right changes to your designs.

Here are a few tips on providing awesome feedback:

Payment Policy

A non-refundable 50% deposit is due to book your spot in my schedule.
50% is due before we start your project.
50% is due when the project is complete but before I hand over your final files. I do accept payment through e-transfer.

If your first 50% payment is late, I can put your project on hold. We can restart the project at a later date.

Your final payment is due 14 days upon receipt. If payment has not been made by the 14th day, a 5% interest will be added every 7 days until your payment has been completed, starting on the 15th day.

Frequently Asked Questions
Will you send me the editable design files?

Editable files, unless previously agreed upon, are not included in the project. But if you do want them, let me know and I can create a separate invoice for the cost of these files.
What happens next?

After you’ve completed everything in the Homework section of this page, we’re all set to begin your project!

Click here to set up our 30 minute kick-off call where you can ask any last-minute questions you may have before your project starts.

I look forward to working with you!